Average Joe In The House. sKy

In case you guys didn't read my previous post, my handphone got stolen while I was having my pool training. So please SMS me again, telling me who you are so that I can save your contact into my handphone AND my computer.

I can't help but comment on M1's services that I encountered from Thursday, which was the day I lost my phone, up to Monday.

Sucks.

I called to deactivate my SIM card on Thursday night. Everything was fine. I asked Officer A if I could upgrade my plan. He said no. I double checked with my auntie, and decided to call again. This time, Officer B said I could upgrade my plan, and at the same time bewildered at why Officer A told me I couldn't.

I then arranged with Officer B to have my replacement SIM card delivered at my office in Mediacorp. Time was from 2pm to 6pm.

But I didn't get it.

At 1pm, I called M1 to ask them to contact me on Dear's handphone instead of my superior's extension number, because I was afraid that she would not be around to answer the phone. This time, I asked Officer C if the delivery man will be updated and get the new contact number. She said no problem.

At 1.30pm, I called M1 to ask if there was any stock of the handphone that I wanted to buy at Bugis Junction. He said I should order online, and that it would be cheaper for me. I call him Officer D. He's the best among all.

He checked my IC number, and found out that I actually have a whooping $262.50 of unpaid bill dated June 2004. This is weird. I remembered paying it, but M1 didn't get it. Because of this, I couldn't open a new line with my own IC. And I couldn't get the phone because my SIM card is not collected yet, and thus couldn't activate my current line.

I then checked with customer service, and Officer E said that they didn't receive the payment, and that they couldn't check what number that line was because it was 3 years ago and they don't have any records of it. So I questioned her angrily whether do I have to pay $262.50 again when I have already made payment for it 3 years ago. She only answered, "Ya, you have to." I hang up the phone.

At 5pm, my SIM card didn't come. I called the reception at Mediacorp. Apparently, the delivery man already came, tried calling my superior's extension, and true enough she wasn't at her desk when they called. And so, the delivery man left, WITH my SIM card.

I called customer service again, citing that Officer C promised that the delivery man will be updated of the new contact number, and this officer, Officer F, told me that maybe when I called the delivery man had already reached Mediacorp. I gave up on arguing. At this point of time, my auntie got to know of all these, and arranged to self-collect the SIM card at Bugis Junction, and at the same time I can buy the phone there.

Confusing? So was I. Conflicting instructions, empty promises. That was what I got. Only Officer D was great in assisting. The others were like shit.

Is this the way customer service should work? They ain't doing any service to me. They're only giving me more and more problems, and they didn't even come up with solutions or suggestions, especially Officer E.

Whatever it is, at least I finally got my phone and my number back.

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HTC touch. My new phone.

And just 2 days ago, because my auntie saw this phone at the M1 shop at Bugis Junction, she decided to buy it for no reason. LOL. She even commented that the phone was huge and bulky at Bugis, and suddenly she told me she bought it. OMG.

No wonder Dear says we change handphones like changing clothes.

My auntie's new phone. Nokia N76.